OUTREACH AND MARKETING COORDINATOR
Rowena (Rena) Daly
Rowena (Rena) Daly joined Springboard Community Services in October 2021 as its Outreach and Marketing Coordinator.
At Springboard, Rena manages the integrated marketing plan, digital and in-person outreach efforts, and cultivating cross-functional relationships with leadership, staff, board members, potential clients, partner agencies, and institutional & individual donors.
Before joining Springboard, Rena worked in communications and community relations for a range of organizations including Baltimore County Department of Health and Human Services, Catholic Charities of Baltimore, YMCA of Greater New York, and New Yorkers for Parks. She lived and worked in New York City and Washington, D.C. before returning home to Baltimore.
Rena grew up in Baltimore City’s historic Cedarcroft neighborhood. She is a graduate of Western High School and The Catholic University of America. She enjoys spending time with her family and assisting with community planting projects.
DIRECTOR OF CLIENT SERVICES – MS, CAS, LCPC
Natasha Peterson joined Springboard in the summer of 2021 as its Director of Client Services for the Baltimore office. She manages and supports behavioral health services, case management staff. She also works in coordination with the Office Administrator to oversee program admission, caseload assignments, and the day-to-day delivery of community care coordination. She supervises all clinical and non-clinical staff and interns
Her areas of expertise and interest include intimate partner violence, suicide prevention, sexual assault, child abuse, neglect, trauma, and criminal justice. Natasha has a bachelor’s degree from Hood College, a master’s degree in psychology from the University of Phoenix, Philadelphia campus, and a Certificate of Advanced Graduate Studies in Psychology from Loyola University Maryland, Baltimore, MD. Natasha is a licensed mental health clinician and board-approved clinical supervisor.
Outside of work, Natasha enjoys hiking with her husband, binge-watching reality television, reading, volunteering, and spending quality time with her family and friends near and far.
Heather Sherbert has been with Springboard Community Services since 2000. Throughout her tenure, she has served in a myriad of administrative roles in Baltimore and Howard County. She presently manages the administration of the Baltimore office. Through her work, she ensures that clients successfully access individual and family counseling programs, connect with the Family Violence Project and assist with the implementation and execution of programs for unstably housed youth and young adults.
Heather has extensive knowledge of Springboard’s services and demonstrates a proven ability to meet the needs of clients and the Springboard team. Heather is a fan of the Maryland coast and enjoys spending time with her family by the water.
Youth Resource Center Program Manager
Hilary Sigismondi is the Program Manager for the Youth Resource Center located in the Baltimore City office.
A proud Baltimore City resident, Hilary has been serving Baltimore City families in some capacity for over twenty years. She began her career as an English Teacher and School Administrator and after 15 years left education to become an AmeriCorps Volunteer. Since then she has worked with young mothers experiencing homelessness, adults with mental illness, individuals living with HIV and adult women survivors of human trafficking. She feels it has been a privilege to work with these populations and knows she is a better person for it. She especially loves working with youth and is grateful for her position at the YRC.
Hilary is also a memoirist and is currently working towards her MFA in Creative Writing at the University of Baltimore. She loves writing about her hometown and her experience of growing up in Baltimore. She is passionate about connecting with others and is excited to bring her creativity and positive energy to the youth at the YRC.
BILINGUAL CASE MANAGER, FAMILY VIOLENCE PROJECT
Quetsy serves as the Bilingual Case Manager with the Family Violence Program, assisting families in Baltimore City and Baltimore County. Originally, from Puerto Rico, Quetsy brings 20 years of experience working with children and families.
She has extensive experience providing supportive services to diverse populations. She has a passion for empowering individuals toward meeting their self-sufficiency goals, connecting them to quality services, and respecting their diverse backgrounds.
Prior to coming to Springboard Community Services, Quetsy was a program manager for a permanent housing program servicing critically ill families experiencing homelessness. In the past, Quetsy worked with Baltimore City Early Childhood Head Start; Baltimore County Public Schools, and Healthcare Access. Quetsy enjoys spending time with her family and friends, gardening, painting, and playing music. She also enjoys collaborating with community-based organizations through the Latino Providers Network.
Quetsy tiene más de veinte años de experiencia trabajando con niños, jóvenes y familias. Quetsy es la unica administradora de casos bilingüe con el programa de violencia familiar, ayudando a las familias tanto en la ciudad de Baltimore and en el condado de Baltimore.
Originaria de Puerto Rico, tiene una amplia experiencia en la prestación de servicios de apoyo a una población muy diversa. A lo largo de sus años de brindar servicios de defensa y trabajar con familias, ha desarrollado una pasión por ayudar a empoderar a las personas para que alcancen sus objetivos de autosuficiencia, conectándolos con servicios de calidad sensibles a su diversidad.
Quetsy viene con la experiencia de trabajar muchos años para el programa de educación temprana Head Start de la ciudad de Baltimore; escuelas públicas del condado de Baltimore y Healthcare Access. Antes de llegar a Springboard Community Services, fue administradora de un programa de vivienda permanente que prestaba servicios a familias en estado crítico sin hogar.
En su tiempo libre, Quetsy disfruta dedicar tiempo a su familia y amigos, a la jardinería, a pintar y a tocar música. También disfruta colaborar con organizaciones comunitarias a través de la Red de Proveedores Latinos.
Shanda Brown, LMSW
LMSW, CLINICIAN IN YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)
Bio Coming Soon
Deidre’ or Dee was born and raised in Baltimore City and is passionate about helping people do better in life.
PEER SUPPORT SPECIALIST
PEER SUPPORT SPECIALIST, YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)
Bio Coming Soon
BEHAVIORAL HEALTH CLINICIAN
Naya Delancey, LGPC
Bio Coming Soon
FOSTER GRANDPARENT PROGRAM MANAGER
In her current position at SCS, Rochele Jones is on a mission to help “Bridge the Generational Gap”. Trained in finance, she has been an employee of SCS for 20 years as a Grants Manager until June 2015. Rochele was asked to oversee the Foster Grandparents Program (FGP) as she was the grants manager for this program for over 8 years. She engages well with volunteers, peers, partners and funders of FGP. She understands her volunteers, their needs and is able to meet them where they are to get the best outcome. In her current role as Director of Baltimore City Services in addition to FGP Rochele is also supervising the HOPWA/Ryan White Program. In this role she will help provide supportive services such as temporary housing, transportation, mental health counseling, child care, and an array of other services tailored to meet the needs of persons with HIV/AIDS. Rochele enjoys most giving back to the Baltimore City community; she feels that there is nothing more satisfying than helping others in need.
YRC Housing Navigator
Tadajah Lofland is a recent graduate of George Mason University. She joined Springboard Community Services (SCS) in December 2021 to work in SCS’s Youth Resource Center as its Housing Navigator. Prior to joining Springboard’s YRC Team, Tadajah was an SCS intern while enrolled in college.
As YRC’s Housing Navigator, Tadajah assists unstably housed youth and young adults who are experiencing homelessness find permanent and safe housing. She also connects the client to wrap-around services that will help stabilize their life. As the Navigator, Tadajah researches housing options, accompanies clients to view apartments and assists clients in completing the application process.
Tadajah initially studied engineering in college, but she became interested in social work after taking related classes and participating in the internship. She is committed to ending homelessness and improving the lives of young people in need.
Youth Resource Center Peer Support Advocate
Zoey works with the Youth Resource Center’s Case Manager and the youth and young adult participants to move clients toward self-sufficiency and help in the attainment of their own, client driven life goals.
Prior to joining Springboard, Zoey was a sales representative for T-Mobile. Zoey has first-hand experience in utilizing Springboard resources, and she understands the challenges that youth and young adults in Baltimore face. She is interested in technology and will share her knowledge with the young people she assists.
Case Manager, Family Violence Project
Becca serves as a Case Manager in the Baltimore office’s Family Violence Project. Prior to joining Springboard, Becca worked with foster youth and survivors of violence in the court setting. She is a graduate of the University of Maryland Baltimore County (UMBC) where she studied Social Work. During her time off, Becca enjoys reading, staying active, and trying new foods!
Housing Case Manager
Mone’t Joy McQuay
Mone’t Joy McQuay (known as Joy) joined Springboard Community Services (SCS) in November 2021 to work as a Case Manager for the Rapid Rehousing (RRH) and Grads 2 Careers programs.
Prior to joining SCS, Joy worked with the Abilities Network Epilepsy Foundation in Towson for more than a decade. Service to others is Joy’s passion. She believes that change happens when people are given the encouragement and support they need to draw on their own strengths. In her role at the Abilities Network Epilepsy Foundation, Joy moved from providing hands-on support to clients to ultimately supervising staff who assisted mothers and their children, older adults, and individuals with intellectual disabilities to live fulfilling and independent lives. Joy also worked with the Youth Empowered Society (YES) program and brings her wealth of knowledge in assisting youth to SCS.
Outside of work, Joy volunteers as a mentor with the I Believe in Me (IBIM) Girls, program while also enjoying quality time with friends and family, bike riding on local trails, and embracing self-care.
RAPID REHOUSING PROGRAM SPECIALIST
Alisa Nelson serves as Springboard’s Housing Specialist in our Rapid Rehousing program. Prior to joining Springboard, she worked for ten years as a housing specialist with other Central Maryland agencies and she also has a background in accounting.
Alisa thrives on serving others and relishes the opportunity to find housing for individuals and families in need. In addition to finding homes for Springboard clients, Alisa connects them with other services that foster stability and a fulfilling life. In her downtime, Alisa enjoys laughing, chatting, and having fun with her son, parents, and friends.
Behavioral Health Clinician, McCulloh Homes
Lyric Seymore, LMSW
After recently graduating from the University of Maryland School of Social Work, Lyric is a case manager with the family violence program. She loves the client centered wrap around services the agency provides. Her favorite part about Springboard is the incredible co-workers she collaborates with all across the agency. Outside of working for Springboard, she enjoys spending time with family and watching movies.
Service Coordinator for Restoration Gardens
Restoration Gardens 1 is a subsidized housing complex located on Cottage Avenue in Northwest Baltimore. The residents of Restoration Gardens 1 are young adults ranging from 18 to 24 years old who have been unstably housed or have aged out of foster care. I provide case management services to the residents and implement on-site programs to foster financial literacy, physical and mental wellness, healthy relationships, conflict resolution, educational and career goals. My passion for helping others overcome their challenges fuels my work. When I am not helping others you can find me dancing, writing, reading, spending time by the ocean, or with family and friends.
Volunteer Coordinator Foster Grandparents
CASE MANAGER – YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)
Brittany Williams serve as the Youth Homelessness Demonstration Project Case Manager, which launched in March 2021. The project’s initiative is designed to prevent and/or reduce the number of youth experiencing homelessness by tapping into local supports and resources and working towards self-sufficiency. It is the first youth homelessness diversion project of its kind in Baltimore City.
Brittany has a background in healthcare with Bachelor of Science in Nursing and a Minor in Social Work. She has worked the following issues human trafficking, addiction, mental health, and older adult care. Brittany has a passion for assisting young and expectant moms, mentoring young girls, providing support, and teaching self-awareness and self-care practices.