YRC Case Manager

Ashlee Alexander

As a Case Manager for the Youth Resource Center, Ashlee assists young adults –ages 14 to 24 — to address a range of challenges and connect them with resources at Springboard and with our partner agencies. Ashlee has worked in case management, foster care, and permanent supportive housing since 2016 in Connecticut and Maryland.  Ashlee is motivated to help because “everyone deserves to live a healthy, stable life without worrying how they’ll meet their basic needs.”

BILINGUAL CASE MANAGER, FAMILY VIOLENCE PROJECT

Quetsy Bosque-Lugo

Quetsy serves as the Bilingual Case Manager with the Family Violence Program, assisting families in Baltimore City and Baltimore County. Originally, from Puerto Rico, Quetsy brings 20 years of experience working with children and families.

She has extensive experience providing supportive services to diverse populations. She has a passion for empowering individuals toward meeting their self-sufficiency goals, connecting them to quality services, and respecting their diverse backgrounds.

Prior to coming to Springboard Community Services, Quetsy was a program manager for a permanent housing program servicing critically ill families experiencing homelessness. In the past, Quetsy worked with Baltimore City Early Childhood Head Start; Baltimore County Public Schools, and Healthcare Access. Quetsy enjoys spending time with her family and friends, gardening, painting, and playing music. She also enjoys collaborating with community-based organizations through the Latino Providers Network.

Quetsy tiene más de veinte años de experiencia trabajando con niños, jóvenes y familias. Quetsy es la unica administradora de casos bilingüe con el programa de violencia familiar, ayudando a las familias tanto en la ciudad de Baltimore and en el condado de Baltimore.

Originaria de Puerto Rico, tiene una amplia experiencia en la prestación de servicios de apoyo a una población muy diversa. A lo largo de sus años de brindar servicios de defensa y trabajar con familias, ha desarrollado una pasión por ayudar a empoderar a las personas para que alcancen sus objetivos de autosuficiencia, conectándolos con servicios de calidad sensibles a su diversidad.

Quetsy viene con la experiencia de trabajar muchos años para el programa de educación temprana Head Start de la ciudad de Baltimore; escuelas públicas del condado de Baltimore y Healthcare Access. Antes de llegar a Springboard Community Services, fue administradora de un programa de vivienda permanente que prestaba servicios a familias en estado crítico sin hogar.

En su tiempo libre, Quetsy disfruta dedicar tiempo a su familia y amigos, a la jardinería, a pintar y a tocar música. También disfruta colaborar con organizaciones comunitarias a través de la Red de Proveedores Latinos.

YHDP CLINICIAN

Shanda Brown, LMSW

LMSW, CLINICIAN IN YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)

Bio Coming Soon

PEER SUPPORT SPECIALIST

Katyrah Davenport

PEER SUPPORT SPECIALIST, YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)

Bio Coming Soon

BEHAVIORAL HEALTH CLINICIAN

N​aya Delancey, LGPC

Bio Coming Soon

Case Manager, Baltimore Alliance for Careers in Healthcare (BACH)

Ashley Johnson, BSN, RN

Trained as a Registered Nurse, Ashley Johnson effectively serves as an advisor to participants of the Baltimore Alliance for Careers in Healthcare (BACH) program. Prior to joining Springboard, Ashley worked for several years as a community health worker with organizations located in Baltimore City and Howard County.

Originally, from Cincinnati, Ohio, Ashley moved to Baltimore, with her husband, a native Baltimorean after graduating from Northern Kentucky University with a degree in nursing.

Ashley is a busy mother. She thrives on immersing herself and her family in nature and learning as much as she can about holistic and alternative health.

FOSTER GRANDPARENT PROGRAM MANAGER

Rochele Jones

In her current position at SCS, Rochele Jones is on a mission to help “Bridge the Generational Gap”. Trained in finance, she has been an employee of SCS for 20 years as a Grants Manager until June 2015. Rochele was asked to oversee the Foster Grandparents Program (FGP) as she was the grants manager for this program for over 8 years. She engages well with volunteers, peers, partners and funders of FGP. She understands her volunteers, their needs and is able to meet them where they are to get the best outcome. In her current role as Director of Baltimore City Services in addition to FGP Rochele is also supervising the HOPWA/Ryan White Program. In this role she will help provide supportive services such as temporary housing, transportation, mental health counseling, child care, and an array of other services tailored to meet the needs of persons with HIV/AIDS. Rochele enjoys most giving back to the Baltimore City community; she feels that there is nothing more satisfying than helping others in need.

Youth Resource Center Peer Support Advocate

Zoey Malone

Zoey works with the Youth Resource Center’s Case Manager and the youth and young adult participants to move clients toward self-sufficiency and help in the attainment of their own, client driven life goals.

Prior to joining Springboard, Zoey was a sales representative for T-Mobile. Zoey has first-hand experience in utilizing Springboard resources, and she understands the challenges that youth and young adults in Baltimore face. She is interested in technology and will share her knowledge with the young people she assists.

Case Manager, Family Violence Project

Becca Mann

Becca serves as a Case Manager in the Baltimore office’s Family Violence Project. Prior to joining Springboard, Becca worked with foster youth and survivors of violence in the court setting. She is a graduate of the University of Maryland Baltimore County (UMBC) where she studied Social Work. During her time off, Becca enjoys reading, staying active, and trying new foods!

Housing Case Manager

Mone’t Joy McQuay

Mone’t Joy McQuay (known as Joy) joined Springboard Community Services (SCS) in November 2021 to work as a Case Manager for the Rapid Rehousing (RRH) and Grads 2 Careers programs.

Prior to joining SCS, Joy worked with the Abilities Network Epilepsy Foundation in Towson for more than a decade. Service to others is Joy’s passion. She believes that change happens when people are given the encouragement and support they need to draw on their own strengths. In her role at the Abilities Network Epilepsy Foundation, Joy moved from providing hands-on support to clients to ultimately supervising staff who assisted mothers and their children, older adults, and individuals with intellectual disabilities to live fulfilling and independent lives. Joy also worked with the Youth Empowered Society (YES) program and brings her wealth of knowledge in assisting youth to SCS. 

Outside of work, Joy volunteers as a mentor with the I Believe in Me (IBIM) Girls, program while also enjoying quality time with friends and family, bike riding on local trails, and embracing self-care.

RAPID REHOUSING PROGRAM SPECIALIST

Alisa Nelson

Alisa Nelson serves as Springboard’s Housing Specialist in our Rapid Rehousing program. Prior to joining Springboard, she worked for ten years as a housing specialist with other Central Maryland agencies and she also has a background in accounting.

Alisa thrives on serving others and relishes the opportunity to find housing for individuals and families in need. In addition to finding homes for Springboard clients, Alisa connects them with other services that foster stability and a fulfilling life. In her downtime, Alisa enjoys laughing, chatting, and having fun with her son, parents, and friends.

Family Violence Project, Case Manager

Adriana Ngom

Adriana serves as a Case Manager in the Family Violence Program in Baltimore. As one of the two bilingual Case Managers in Baltimore,  Adriana is pivotal in serving the Spanish-speaking community. Prior to joining Springboard, Adriana was the Community Alignment Specialist for the Family Connects Maryland Program at The Family Tree.  Adriana is heavily involved in Baltimore’s animal rescue community and volunteers with BARCS’ Community Pet Program.  When she is not helping others or chasing down stray pets, Adriana enjoys traveling home to Spain with her husband.

Receptionist

Korren Samuel

Korren Samuel empathic nature and listening ear makes her well-suited to serve as the front desk receptionist for the Baltimore office. Baltimore is Korren’s hometown. She is grateful to work with Springboard, an organization that is committed to helping residents of the city heal through counseling and case management. Korren is a graduate of Western High School.

Service Coordinator for Restoration Gardens

Kamesha Stokes

Restoration Gardens 1 is a subsidized housing complex located on Cottage Avenue in Northwest Baltimore. The residents of Restoration Gardens 1 are young adults ranging from 18 to 24 years old who have been unstably housed or have aged out of foster care. I provide case management services to the residents and implement on-site programs to foster financial literacy, physical and mental wellness, healthy relationships, conflict resolution, educational and career goals. My passion for helping others overcome their challenges fuels my work. When I am not helping others you can find me dancing, writing, reading, spending time by the ocean, or with family and friends.

Volunteer Coordinator Foster Grandparents

Regina Tabb

CASE MANAGER

Brittany Williams

CASE MANAGER – YOUTH HOMELESSNESS DEMONSTRATION PROJECT (YHDP)

Brittany Williams serve as the Youth Homelessness Demonstration Project Case Manager, which launched in March 2021. The project’s initiative is designed to prevent and/or reduce the number of youth experiencing homelessness by tapping into local supports and resources and working towards self-sufficiency. It is the first youth homelessness diversion project of its kind in Baltimore City.

Brittany has a background in healthcare with Bachelor of Science in Nursing and a Minor in Social Work. She has worked the following issues human trafficking, addiction, mental health, and older adult care. Brittany has a passion for assisting young and expectant moms, mentoring young girls, providing support, and teaching self-awareness and self-care practices.

Workforce Development Specialist, YRC

Roslyn Hale

As a workforce development specialist, Roslyn assists young adults from the Youth Resource Center to develop their executive skills, access training programs and ultimately make them self-sufficient and employment ready. “I am truly excited to be here and to have been given the opportunity to help build something so impactful it could change the trajectory of some many lives. In my experience working in human services and with young adults in Baltimore City there has never been a lack of individuals in need but always an opportunity for those in position to demonstrate the kindness and desire to serve those who need it the most. I am grateful to have the opportunity to work with like-minded individuals with a heart of servitude and eagerness to help others transform their lives from a state of survival to a place where they can thrive and excel.”