Interim Sr. Dir. of Client Services and Carroll Co. Dir. of Client Services
Ms. Jackman LCSW-C is the Director of Client Services for the Carroll County Office, where she manages and supports the behavioral health, case management, and domestic violence programs. She brings to the position 20 years of direct client care experiences working with diverse populations that have experienced a variety of adverse life events. Throughout the years she has developed a passion for leadership and supporting teams and staff while developing effective systems that result in high-quality services. In her role as Director of Client Services, she is looking forward to integrating the case management and behavioral programs to assure clients’ experience is one of inclusivity, quality, and caring. Outside the office, Ms. Jackman enjoys spending time watching her daughters play volleyball, hiking, and renovating their farmhouse with her husband.
Teena has been with Springboard Community Services since December 2017 as the Carroll County Office Administrator. Prior to working for Springboard Community Services, Teena worked in the Oncology and Respiratory services industry for 10 years. It’s always been her passion to help others who need that caring individual in their life, and now she gets to bring that to the Behavioral Health field.
Behavioral Health Clinician
Missy Cougnet, LCPC
Missy Cougnet began her career as an elementary school teacher. She obtained her Bachelor’s degree at Towson University in Elementary Education. Having taught in a Title 1 school system working first hand with children of poverty and homelessness and seeing how their experiences impacted their growth and development, she felt she wanted to do more. Her decision to address these core issues led her to pursue her Master’s degree at McDaniel College in Community Mental Health. After receiving her degree and licensure, she moved on to work with several populations, but landed in addictions counseling for the past 3 years. Working with this population, she utilized motivational interviewing and CBT primarily to discover there are several ways to assist any population served. She believes in empowering her clients through instilling hope, highlighting their own resilience, and allowing them to be fully involved in their treatment. Due to the wide range of populations with whom she has worked previously, she is open to working with any population.
Elizabeth Davoren has been with Springboard Community Services since December 2019. Elizabeth is currently the Coordinator for the Domestic Violence Safe House in Carroll County. Elizabeth offers support to staff as well as clients, providing a strength based, reflection and clinical approach. Elizabeth has a dual Bachelor’s degree in Human Services and Criminal Justice. Previously, Elizabeth enjoyed working with the Healthy Families of Baltimore and Howard County for a span of six years. Elizabeth enjoys uplifting and supporting people. Elizabeth takes pride in the DVSH staff and looks forward to continuing to support victims of domestic violence.
Lisa joined SCS as the Victim Advocate at the Carroll County Advocacy and Investigation Center in November 2021. Working as part of a multidisciplinary team with Law Enforcement, Child Protective Services and the States Attorney’s Office, Lisa provides support to the child victim and non-offending caregivers from the initial outcry of abuse, through the investigation and onto hope and healing. Lisa received a Bachelor’s Degree in Human Services from Mount Saint Mary’s University. Prior she was worked at Child Advocacy Centers in Maryland and Pennsylvania as a Child Advocate and Forensic Interviewer, representing and giving voice to the most vulnerable.
Domestic Violence Case Manager and Lethality Assessment Program Coordinator
Haley Dorsey joined Springboard in February 2022 to serve as Carroll County Domestic Violence Case Manager and Lethality Assessment Program Coordinator.
Haley earned a Bachelor’s Degree at Lee University in Liberal Studies, Psychology. With more than seven years of experience in the human services sector, Haley has grown deeply passionate about uplifting others and advocating for people who are in adverse circumstances. She plans to continue her career and education in Clinical Social Work as she has found her life’s purpose in instilling hope, empowering the most vulnerable, and seeing others restored. In her free time, Haley enjoys making Charcuterie boards, reading books, spending time with her family and friends, and visiting the best local diners in new towns.
Violence Intervention Program (VIP) Case Manager
LISA L. ENRIQUEZ
Lisa joined Springboard Community Services as the Violence Intervention Program (VIP) Case Manager for the Carroll County office and transferred to the Violence Intervention Program at the Howard County office in May 2022. Lisa oversees and facilitates all the weekly Violence Intervention Program groups offered in Howard County, which include the Abuse Intervention Program (AIP), Anger Management, Parenting Anger Management, and Appropriate Response to Abuse. Lisa also sees clients individually, conducts intakes/assessments, and provides community presentations on dating violence and healthy relationships.
Lisa earned her Bachelor of Social Work from Northern Arizona University and has a certificate in Case Management from the University of Maryland School of Social Work and the United Way of Central Maryland. Lisa is also a member of the Maryland Domestic Violence Fatality Review State Implementation Team (MD-DVFRSIT) and holds a credential from the National Organization for Victim Assistance (NOVA) as a victims of crime advocate with a specialization in domestic violence and sexual assault.
Lisa has worked with both victims and perpetrators in the field of domestic violence, sexual assault, and human trafficking. Prior to joining Springboard, she worked with diverse populations at two Maryland comprehensive domestic violence organizations – the House of Ruth Maryland and the YWCA of Annapolis & Anne Arundel County. While Lisa enjoys working with survivors, her true passion lies in working with those who perpetrate violence because it is very victim-focused work. Lisa is also very passionate about educating youth about healthy relationship dynamics because she believes that, while intervention work is necessary, prevention is key. Lisa’s greatest hope is to touch lives, build bridges, enable dreams, and positively impact the lives of others.
Behavioral Health Clinician
DEANNA FERRELL, LCSW-C
Deanna Ferrell, LCSW-C, has been working in the field of behavioral health for over 30 years. She obtained her Bachelor’s Degree from Notre Dame University of Maryland (formerly the College of Notre Dame of Maryland) and her Master’s Degree in Clinical Social Work from the University of Maryland. Deanna has worked in a variety of settings serving children, adolescents, adults, and families. She has over 10 years of experience with Springboard Community Services (formerly Family and Children’s Services ) specializing in trauma treatment using trauma-informed treatment strategies including Trauma-Focused Cognitive Behavioral Treatment (TF-CBT). Deanna also has experience in helping individuals and families cope with mood disorders, grief and loss, attention deficit disorders, personality disorders, obsessive-compulsive disorder, and behavioral challenges. Deanna uses a person-centered approach encouraging and supporting clients in identifying their strengths and developing strategies for using these strengths to achieve their goals.
Mrs. Mungo is the Behavioral Health Receptionist for the Carroll County Office and has been with Springboard Community Services since March of 2021. Cheyanne provides front office support to the clinical team and manages the phones, greeting clients, data entry and new patient inquiries. She is one of the first points of contact for our clients and enjoys providing her friendly interaction while assisting the needs of each individual. Prior to working at Springboard Community Services, Cheyanne holds many years of experience as a receptionist and enjoys the meaning of helping others. Additionally, she has some years of child care experience, holding multiple certifications in Child Development. Outside of work, Cheyanne enjoys making precious memories with her family, building her life with her husband and sharing her love with babies. Fun fact: You will never catch Cheyanne without an iced coffee in her hand or let alone, at her desk.
Family Violence Case Manager
Katie Purcell has been with SCS since October 2021. Katie is a domestic violence case manager and works directly with Human Services Programs, Together We Own It, and Carroll County Veterans Independence Project. Katie works with each client individually to come up with goals to help them become self-sufficient. Case management services such as linking to other county services, providing resources, safety planning, and finding temporary shelter are offered to each client based on their needs. Katie has her Bachelor’s Degree in Criminal Justice and has previously worked as a mental health case manager for youth. Katie strives to be able to help and educate people on how to lead healthy and successful lives by being a positive support as they make progress towards their goals.
Behavioral Health Clinician
KELLEE SCHLEICHER, LMSW
Kellee joins the Springboard team after working in the mental health field for just shy of 6 years. She earned her undergrad in Social Work through the University of Maryland, Baltimore County in 2017 and her Masters Degree in Social Work from Salisbury University in 2020. Prior to obtaining her licensure, Kellee worked as a case manager in a community based, crisis intervention program. After gaining experience as a family therapist in the community and in Outpatient Mental Health, she now specializes in trauma, crisis intervention, LGBTQIA+ issues, children and adults suffering from Anxiety and Depression, self-esteem/body positivity, and self-injury. Kellee typically works from a strengths based, solution-focused approach, utilizing an eclectic style of Cognitive Behavioral Therapy (CBT) and other modalities as appropriate. She is passionate about the importance of talking about mental health, offering a safe and comfortable place to allow people to discuss their struggles without feeling judged.
Behavioral Health Clinician
JEFF THOMPSON, LCPC
Jeff Thompson has been working in the mental health field for over five years. He obtained his Bachelor of Arts in Psychology in 2015 and his Master of Science in Community Mental Health Counseling in 2018 both from McDaniel College. Jeff has worked with a variety of populations and has experience providing treatment in individual, family, and group settings. Jeff takes an eclectic approach to therapy having used techniques from various theoretical approaches such as cognitive behavioral therapy, dialectical behavioral therapy, motivational interviewing, and positive psychology. Jeff believes the foundation of therapy starts with meeting his clients where they are at and developing a strong therapeutic relationship.
DVSH Case Manager
Ashley Wantz has been with FCS since January of 2019. Currently, she is working as a case manager for the Domestic Violence Safe House in Carroll County. Ashley helps to offer supportive counseling, provide resources, and link clients with multiple agencies in Carroll, to help clients lead a self-sufficient life. Ashley obtained a Bachelor of Social Work from James Madison University and has worked in various realms of the social work field. Most recently, she has worked as the Youth Program Coordinator/Career Advisor for Carroll’s Business/Employment Resource Center. Prior, she worked for the Carroll County Youth Service Bureau in the Family Preservation program. Ashley enjoys seeing progress every day and being able to make a true difference in the lives of her clients!