In partnership with 211 Maryland Information Network, Springboard’s 211 Care Coordinators will be responsible for working with public agencies, healthcare teams, human service providers, and other community partners to successfully connect patients/clients to community-based resources/services across Maryland.
The Springboard 211 Care Coordinators provide coverage of the 211 Maryland Hospital Care
Coordination referral line Monday through Friday from 8 AM – 5 PM.
Our staff members receive and respond to incoming phone and electronic behavioral health patient referrals from Maryland hospitals for service placement at community-based organizations, within 30 minutes.
- They utilize the 211 Resource Database to immediately identify available services, gather key information to make connections with service providers, and provide warm handoffs to service providers on behalf of patients.
- Provide follow-up services within 48 hours of patient placement to ensure patient connection to services and monitor for additional risks.
- Regularly communicate the progress of patient resource placements with referring hospitals.
- Thoroughly document care coordination activities/patient data, resource placements and follow-up activities in Maryland Information Network’s dedicated technology tools.
All information is securely maintained in confidential patient records, assessments, and related documents. Springboard’s 211 Care Coordinators attend program-related trainings and meetings with 211 Maryland.